A department-based team dedicated to improving its own processes is called a ...

• A. Conversion team
• B. Cross-functional
• C. Functional
• D. Management

Answer: (D)

Understanding how teams are organized within departments helps here. A department-based team that focuses on improving its own processes is a functional team. It stays within a single function (like finance or human resources) and uses the specialized knowledge of that function to streamline workflows and boost efficiency. If the aim were to solve a problem that spans multiple departments, you’d look to a cross-functional team, which brings together people from different areas. A conversion team isn’t a standard term for this setup, and management refers more to leadership rather than a specific type of improvement team. So the best fit is a functional team.