A team comprised of members of a department's staff with the intention of improving their own process is a ...

• A. Cross-functional team
• B. Management team
• C. Functional team
• D. Conversion team

Answer: (C)

When people within a single department team up to improve the workflows and processes of that same department, the situation describes a functional team. The emphasis is on members who share the same functional area working together to make their own internal processes more efficient, rather than coordinating across different departments.

A cross-functional team would include participants from multiple departments, aimed at fixing issues that span functions, so it wouldn’t be limited to one department’s staff. A management team is typically made up of leaders who oversee operations and strategy rather than frontline staff focusing on process improvements within their function. The term conversion team isn’t the standard label in this context. So, the scenario best matches a functional team.